Thanks Mike for the help but since this requirement is new to me hence I am not sure what hardware and software will be required for the integration.
I have been assigned the task to surf the web and find out all the possible options available. I have been searching since yesterday but no luck. Any help will be highly appreciated. On Nov 13, 2007 7:01 PM, Mike Park <[EMAIL PROTECTED]> wrote: > ** Rahul: I have worked with Apropos Software. They have a scripting > language that allows customers to create tickets as well as to be routed to > a tech via a phone pad. I had integrated this via a Nortel System. I'm sure > that there must be a VOIP solution, which will require a power over ethernet > capable router. > There are also several other systems, that work with specific phone > switches. > Browse the web for "ACD" Systems. > > Good Luck > > Mike > > *Rahul AR User <[EMAIL PROTECTED]>* wrote: > > ** > Hi All, > > One of our client runs a Customer Contact Center and would like to check > the possibilities to integrate AR System with the Telephony, Computer > Telephony Integration. This is required in order to pop-up the caller's > personal information on the screen before the call is answered. > > My question is, has anyone done this kind of integration? If the answer is > yes then what all in terms of hardware and software is required for this > integration. > > Any help will be highly appreciated. > > Thanx and regards > Rahul > __20060125_______________________This posting was submitted with HTML in > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ -- Regards Rahul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
