Howdy listers! A blown migration between ARS 7.1, ITSM 7.0.02 (Unix/Oracle to Win2003/SQL) servers has caused some interesting company/support group/people permissions errors, and we'd like to zero everything and start over (Re-migrating with Migrator hasn't worked out correctly, and we need to change support company structure, anyway).
The problem...there are more background foundation forms for this purpose than any number of sticks may be shaken at, so far as I can tell. Not to mention those concerning assignment, notification, aliases...the list goes on. Have any of you grand folks run across this before? If I had a clean database image to roll back to, that'd be ideal...but we don't have one that contains all the installed applications without some corrupt data in (last time *that* will happen!). We tried zeroing it by poring over forms and deleting what we'd added, but miss a form here or there, and it corrupts subsequent data entry. Just now, we're running across assignment problems--I did find a load of bad/left over data in CTM:People Permission Groups, and am fixing that. Several other forms have already been 'fixed,' like CTM:SYS-Access Permission Grps, and some have good data already, like CTM:Support Group Associations (yet assignment still fails). A small bit of past experience with this already suggests that the problem with assignments and access restrictions aren't going to be fixed with this data update, either..and time is a-tickin'. Any ideas, suggestions, or advice is most welcome--if there are any other details I can supply that would help, I'll be more than happy to. Thank you! ~james ____________________________________________ [] James C Russell 512.475.9262 | [] Remedy Development Team 512.475.9400 | [] The University of Texas, ITS | [] [EMAIL PROTECTED] | ~~ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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