Hello, I just found this community yesterday and it seems the most appropriate place to ask questions pertaining to our development. Our shop is currently running 5.1.2 Helpdesk tickets are stored on our 'Incident' form. Every three months or so, to alleviate server load, we archive a large portion of our tickets in the Incident table to a form we created called 'Archive_Incident' via a stored procedure. In general, these tickets are no longer in use in any fashion, but in some cases, our analysts may need to search these tickets to search for solutions and the like.
My functional wants me to create some workflow (if possible) to allow analysts to search both the incident and archive_incident form simultaneously for a specific ticket (assume ticket number (request ID) is the criteria) and open a modify window when the specified ticket is found. On one of our other forms, we have a table field set up that returns tickets from the incident form based on input from our analysts. I know that I could set up a second table field that would return tickets based on the same criteria from the archive_incident form via the same workflow, but space is also an issue. I'd prefer not to clutter up the form if at all possible. The question, in short, is: Is it possible to search across multiple forms in Remedy via somewhat normal workflow methods, or is a second table field my only option? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
