You will be creating Incidents in a Closed or Resolved state. You should dig into how Incidents are created in v7 - it's completely different than in previous versions, and there may be some validation Filters that prevent you from importing Closed tickets - I haven't tried importing them. I understand your confusion, but once you dig into it, it will make more sense. Sort of...
Rick On 11/16/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote: > > ** > > ** > > Rick, the ticket most of them is resolved and close ticket, how I can push > the data to HPD:IncidentInterface_Create. > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Friday, November 16, 2007 6:29 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Migration of Tickets > > > > ** > > Rami, you can't push tickets directly into the HPD:Help Desk form - you > have to push them into the HPD:IncidentInterface_Create form, which will > create the Incident records. And if you're pushing many thousands of > records, there will be some performance enhancements you'll want to have put > in place before you do that. > > > > I might suggest that you take a step back and more completely evaluate the > effort involved in migrating your tickets, and whether the result is worth > that effort. > > > > Rick > > > On 11/16/07, *Rami S Ayoub* <[EMAIL PROTECTED]> wrote: > > ** > > ** > > Hi List, > > > > I'm trying to migrate Helpdesk ticket from system to system version 7.x > > After migration of tickets done, when trying to push ticket from requester > consol I got this issue below > > > > > > ARCreateEntry - The value(s) for this entry violate a unique index that > has been defined for this formHPD:Help Desk entry:INC000000000106 fields: > 1000000161 1000000079 1000000018 1000000019 1000000080 4 1000000427 > 1000000063 1000000064 1000000065 200000003 200000004 200000005 240001002 > 1000000869 1000000875 179 7 > > > > Any ideas???? > > > > Regards, > > Rami > > > > __20060125_______________________This posting was submitted with HTML in > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
