Rami, you can't push tickets directly into the HPD:Help Desk form - you have to push them into the HPD:IncidentInterface_Create form, which will create the Incident records. And if you're pushing many thousands of records, there will be some performance enhancements you'll want to have put in place before you do that.
I might suggest that you take a step back and more completely evaluate the effort involved in migrating your tickets, and whether the result is worth that effort. Rick On 11/16/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote: > > ** > > ** > > Hi List, > > > > I'm trying to migrate Helpdesk ticket from system to system version 7.x > > After migration of tickets done, when trying to push ticket from requester > consol I got this issue below > > > > > > ARCreateEntry - The value(s) for this entry violate a unique index that > has been defined for this formHPD:Help Desk entry:INC000000000106 fields: > 1000000161 1000000079 1000000018 1000000019 1000000080 4 1000000427 > 1000000063 1000000064 1000000065 200000003 200000004 200000005 240001002 > 1000000869 1000000875 179 7 > > > > Any ideas???? > > > > Regards, > > Rami > > > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
