Hi Pascale, There's a tool called Aeroprise which allows you to interface with the AR System. Basically, it allows you to pick any form in the system (even homemade apps) and create an HTML interface for it. THen you build rules for default ticket lists, etc and it comes up pretty nicely in a Blackberry browser. THere's also a blackberry client for it but i haven't used it much. http://www.aeroprise.com Hope this helps! Eli
________________________________ From: Action Request System discussion list(ARSList) on behalf of Pascale Boyer Sent: Thu 11/22/2007 8:41 AM To: arslist@ARSLIST.ORG Subject: How to interface Remedy with a blackberry ** Hi all, We need to be able to access one of our home grown applications via a Blackberry. We were thinking of simply accessing it via the browser of the Blackberry. But we are having some issues with the JavaScript on the Blackberry. When we try to visualize an entry, we do see the form but not the data. On none of the functionnality are working (menu, sélections etc....). If we use the same URL on IE, we do see the information properly and all is functional. The other option would be to create an HTML page to do this and use the APIs ... but was hoping not having to go there. Or is there any tools that exists out there to interface with a Blackberry and Remedy (but not the Helpdesk app.) Any ideas? ARS 7.01 patch 4 Oracle 9i Unix Solaris server For the Blackberry we are going on the 8700 with OS 4.2 And HAPPY THANKS GIVING to our American neighbors Thanks for the help, Pascale Boyer Vidéotron Ltée Développement produits affaires & service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
