Our current environment is ARS 7.1, Help Desk 5.6 and SLA 5.6. We also have several other apps (Flashboards, Remedy Link for SQL etc.)
I have no desire to take the plunge to the ITSM 7.x apps at this time. I wish to accomplish three things: 1) Upgrade our current Help Desk to version 6.0. 2) Install CMDB and DSL. Can this be run with Help Desk 6.0? 3) We are also licensed for the SLM app. We have the SLA 5.6 app installed but are not using it at all. No worry about losing any prior SLA data. Can I install SLM 7.x and use it with Help Desk 6.0? If so do I upgrade from SLA 5.6 to SLM? from SLA 5.6 to SLA 6.0 and then to SLM? I will be doing this on a test box with a copy of our production data and workflow. Our workflow has been customized. I have for the most part followed Doug Muller's advice on making changes to workflow (disabling the existing workflow and giving the modified workflow a prefix that I can identify). Anyone done this before? Anyone using CMDB with Help Desk 6.x? thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
