I think the way to go is to install CMDB 2.x (patched to spec for ITSM 6), and THEN install/upgrade to ITSM 6. But check with Support on that - they have a white paper on how to make the two play well together, and I haven't read it yet. The best news for you is that IMHO, the best support techs that BMC has are in this area.
Rick On 11/28/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > ** Thanks Rick, > > Is it best to upgrade to Help Desk 6.x and CMDB 1.x and then try to > upgrade to CMDB 2.x? I tried to run the ITSM 6 upgrade installer on my > test box but it failed. It complained about the archgid utility not working > on ARS 7.1. > > Is the ITSM upgrade app the way to go if I can get this error corrected? > > Thanks > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, November 28, 2007 10:29 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HelpDesk 5.6 Upgrade to 6.x and CMDB Install > > > ** Brian, CMDB will work with ITSM 6 - in fact, v1.x is installed with > it. So some of the links to customer Assets that used to go directly to > AST:Asset now hit the appropriate CMDB tables. You have the option to use > CMDB 1.x, which works fine with ITSM 6, or upgrading to the 2.x version of > CMDB, which is far better, but can be a pain to get working with ITSM 6. In > fact, you need to contact support to get the help necessary - there's a good > bit of manual work to do, and you can be the judge of whether the gain is > worth the pain. > > SLM 7.0 should not be used with ITSM 6, even if it can be used, which I > doubt. You will have enough fish to fry without worrying about SLM 7.x. > Just trust me on that one. > > I don't think that the DSL is configured to work with ITSM 6.0, but I > would think that you could use the import file in the download as a template > for building the necessary table in which to import the data, and you could > figure out the workflow to read and validate against it. > > Rick > > On 11/28/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > > > ** > > > > Our current environment is ARS 7.1, Help Desk 5.6 and SLA 5.6. We also > > have several other apps (Flashboards, Remedy Link for SQL etc.) > > > > I have no desire to take the plunge to the ITSM 7.x apps at this time. I > > wish to accomplish three things: > > > > 1) Upgrade our current Help Desk to version 6.0. > > 2) Install CMDB and DSL. Can this be run with Help Desk 6.0? > > 3) We are also licensed for the SLM app. We have the SLA 5.6 app > > installed but are not using it at all. No worry about losing any prior SLA > > data. Can I install SLM 7.x and use it with Help Desk 6.0? If so do I > > upgrade from SLA 5.6 to SLM? from SLA 5.6 to SLA 6.0 and then to SLM? > > > > I will be doing this on a test box with a copy of our production data > > and workflow. Our workflow has been customized. I have for the most part > > followed Doug Muller's advice on making changes to workflow (disabling the > > existing workflow and giving the modified workflow a prefix that I can > > identify). > > > > Anyone done this before? Anyone using CMDB with Help Desk 6.x? > > > > thanks > > > > Brian Sokol > > Manager, Desktop Services > > Scholastic Inc. > > 557 Broadway > > NY, NY 10012 > > (212) 343-6494 > > *http://www.Scholastic.com* <http://www.scholastic.com/> > > __20060125_______________________This posting was submitted with HTML in > > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
