Yes, I've noticed this as well. If you cancel a submit from a submit window, the incident ID will not be re-used (or skipped).
The other time you might experience this is if you have an automated interface and the automated interface experiences an error (eg. a filter error), the ticket/incident is not created and the ticket number is not re-used. In the past, the ticket number would be re-used, but this is no longer the case. Terry -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Boylan, David Sent: Wednesday, November 28, 2007 10:01 AM To: arslist@ARSLIST.ORG Subject: Skipped Request IDs ** Since I've upgraded from 6.3 to 7.0.1 patch 4 (and patch 5 in QA) I've noticed missing (skipped) Request IDs. It will go from 019870 to 019880. This has happened on more that one form. Has anyone else noticed this? Windows Server with SQL 2000. Thanks, Dave __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
