Hi Scott...
We installed and configured the SRMS module in development, but never
moved it to production. In my opinion the concept behind SRMS ("one
stop shopping") is excellent. Trying to stand it up not so
excellent... The good news is once you stand it up and configure it a
few times it gets easier. Unfortunately, the documentation for this
module is not the greatest.
We ended up creating 8 procedural Visio diagrams to outline SRMS
configuration and deployment after BMC made two online presentations
to our group.
I can send you these Visio diagrams if you think they will be of use
to you.
The other caveat of course is that you will need a Service Catalog to
make SRMS work. If you don't already have one - it can be a time
consuming task to create one.
On Dec 3, 5:27 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
wrote:
> Is there any one out there who has implemented BMC Service Request
> Management and is actually using the tool in a production environment?
> Looking for any installation, user and troubleshooting issues you may have
> encountered.
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
>
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