Agreed. In our final analysis - we concluded that the Abydos Designer would be much more effective as a SRMS front end than the current SRMS module offered by BMC. The Abydos Designer makes a lot of sense if you are going to be using complex processes, or expect to frequently generate a lot of requests and tasks. The configuration of the Designer is by far simpler than BMC's current SRMS. Even complex proceses are obvious with the Visio "front end".
For those of you looking to custom build & deploy an SRMS system - this might be a good option to look at... On Dec 10, 7:51 am, Jonathan Young <[EMAIL PROTECTED]> wrote: > Hi All, > > With Abydos Designer you can design your SRM processes in Visio and > instantly have TMS Tasks created so that users can follow the correct > procedures. If you need to change your SRM processes you can do so in Visio > and the result will be immediately available in the ARS. > > Check out our updated websitewww.abydos-workflow.comand download an > evaluation copy. > > Kind Regards, > Jonathan Young > Technical Consultant > > Abydos Ltd.www.abydos-workflow.com > 01582 400 127 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Julio Verne Goncalves > Sent: 10 December 2007 03:23 > To: [EMAIL PROTECTED] > Subject: Re: BMC Service Request Management > > Do you mind sending these Visio diagrams for me as well? > > Hi Elry, > > Do you mind sending these Visio diagrams for me as well? > > Thanks, > > Julio > > ----- Original Message ---- > From: Elry <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Wednesday, 5 December, 2007 12:37:25 AM > Subject: Re: BMC Service Request Management > > Hi Scott... > > We installed and configured the SRMS module in development, but never moved > it to production. In my opinion the concept behind SRMS ("one stop > shopping") is excellent. Trying to stand it up not so excellent... The > good news is once you stand it up and configure it a few times it gets > easier. Unfortunately, the documentation for this module is not the > greatest. > > We ended up creating 8 procedural Visio diagrams to outline SRMS > configuration and deployment after BMC made two online presentations to our > group. > > I can send you these Visio diagrams if you think they will be of use to you. > > The other caveat of course is that you will need a Service Catalog to make > SRMS work. If you don't already have one - it can be a time consuming task > to create one. > > On Dec 3, 5:27 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > wrote: > > Is there any one out there who has implemented BMC Service Request > > Management and is actually using the tool in a production > environment? > > Looking for any installation, user and troubleshooting issues you may > have > > encountered. > > > Scott Parrish > > IT Prophets, LLC > > (770) 653-5203 > > > -------------------------------------------------------------------- > > mail2web.com - What can On Demand Business Solutions do for > you?http://link.mail2web.com/Business/SharePoint > > ____________________________________________________________________________ > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > Make the switch to the world's best email. Get the new Yahoo!7 Mail > now.www.yahoo7.com.au/worldsbestemail > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
