He's referring to the HPD:IncidentInterface_Create form. It serves as an intermediary for the HPD:Help Desk form.
-Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, December 06, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound ** Rick - what "interface create form" ? On 12/6/07, Rick Cook <[EMAIL PROTECTED]> wrote: ** Yes. You can do it using email templates or by just pushing the data in the emai fields (subject and body) to fields on a staging form, adding some default data to allow the Incident to be created, and then ensuring that someone does triage on it to get it properly categorized and assigned. Just a caveat - if you need to capture email attachments, you must use the templates. Remember to not submit it directly to HPD:HelpDesk - use that Interface Create form, which will create the Incident. Rick On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote: ** I was wondering if anyone has setup Remedy to create Incidents in ITSM 7.0 using email? Thanks! __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
