I think it will only close all the related incidents in ITSM 7.0 if the relationship of the other incidents are "Duplicates Of" the ticket that you are closing.
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, December 18, 2007 10:45 AM To: arslist@ARSLIST.ORG Subject: Question: ITSM 7.0 - Relationships ** Correct me if I am wrong, but I thought that when you related an Incident to another Incident or multiple Incidents that when you closed the Incident it would close ALL other related Incidents? Thanks. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
