The reason I ask is according to the ITIL process you are suppose to open a ticket every time a user calls. So if 50 people call about the Server being down then you would have 50 Incidents. You would not want to close 50 Incidents individually.
On 12/18/07, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > > ** I think it will only close all the related incidents in ITSM 7.0 if the > relationship of the other incidents are "Duplicates Of" the ticket that you > are closing. > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *T. Dee > *Sent:* Tuesday, December 18, 2007 10:45 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Question: ITSM 7.0 - Relationships > > > ** Correct me if I am wrong, but I thought that when you related an > Incident to another Incident or multiple Incidents that when you closed the > Incident it would close ALL other related Incidents? > > Thanks. > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
