I really am leaning towards a permissions issue. The shares have to have explicitly stated which users have permission, and I am guessing, since I'm running IIS on my mid-tier, that my remedy application is just running with the local system account on my web server, and that is what needs access to the share.
Whenever the powers that be get in from lunch, I'll have them verify. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, December 18, 2007 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier I put a test button on my support console with an AL that had the hard coded Run Process of PERFORM-ACTION-OPEN-URL new "file://server/share" and it worked for me in the Mid Tier. It's possible the field isn't getting propagated with data before the Run Process AL fires (I've had that happen with table fields on the Mid Tier). Have you tried hard coding the server path? or echo out the field value in a message before the AL fires? ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, December 18, 2007 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier That sounded promising, but didn't work, however it does work in a browser if I do it manually. I wonder if there is indeed a permissions issue... Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Tuesday, December 18, 2007 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier You can use file://servername/share ... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, December 18, 2007 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier You could make a quickie ASP/PHP page to put on your mid tier server for the links and have it list the files present on those shares? Or a page that will serve up the file you pass to it in a variable. Sucks to have to add the extra step, don't know how to open a network share from inside of the Mid Tier though. ------------- Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, December 18, 2007 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier Okay, this is it. Using \\<servername>\<path> will not work in the Mid-Tier like it does in the WUT because the command is processed by the web server, I can only guess. If I put in a real URL, such as www.cnn.com or whatever, then it works as expected. Shoot, and all these pages I need are really just on a share out on a server. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, December 18, 2007 11:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Open URL from Mid Tier Patrick, thanks for the response, even though you ARE retired! There is a second ", if you look, the first " is at the beginning of the PERFORM line. Remedy put those in, I didn't. $536870915$ contains a URL string. It works in the WUT, not in Mid Tier. Does anyone out there actually use PERFORM-ACTION-OPEN-URL on the mid tier? I'll try it without 'new' as a parameter and see if that matters. I'm wondering if maybe it's a permissions thing where my web server does not have permission to the destination server where the link leads. Also, one more thing to note, the URL it is opening is not really a URL, but just a \\<server>\<path> statement. It works in WUT, opening the link in Windows Exploder. I bet this is the issue, I'll test it as well. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, December 18, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier ** Two things I see in the logs as possible problems. No Value in the " " Field listed.. And The Second " is missing.. which is why there might not be a value listed. I know you Gary, and based on your performance you more than likely did it correctly and just not typed correctly. So I hope you figure this one out.. What about bringing up the Patch level - or just going to ARS 7.1 Mid-tier? ActiveLink: ST: Software Packages: Button - Download True actions: action 0 ARACTProcess("PERFORM-ACTION-OPEN-URL new $536870915$", 1) Process: PERFORM-ACTION-OPEN-URL H -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. 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