In the Application Administration Console there is a way to set this for Change Management. Incident Management does not have a User selectable entry so you must change the lenght of time from Resolved to when you want the ticket closed through the escalation already provided.
-----Original Message----- From: Ranjith <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Fri, 28 Dec 2007 2:56 pm Subject: Incident Request ** Hello Everyone ? I hope someone using ITSM 7.0 can answer my query. ? What is the OOB functionality for an Incident to Auto Close once the status has been resolved. Is there a definite time period say 24 hrs or 2 business days and Where do we configure it ??Also,?What is?the difference between?Customer and Contact on the Incident Management Console. Who gets the closure notification and Survey? ? Thanks for your time in advance... Ranjith Tulsa, OK ? ? ? __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
