Thanks for all your replies. I was wondering if somebody using Incident Management can answer the difference between Customer and Contact and the notification handling.
On 12/28/07, Roger Justice <[EMAIL PROTECTED]> wrote: > > ** In the Application Administration Console there is a way to set this > for Change Management. Incident Management does not have a User selectable > entry so you must change the lenght of time from Resolved to when you want > the ticket closed through the escalation already provided. > > > -----Original Message----- > From: Ranjith <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Fri, 28 Dec 2007 2:56 pm > Subject: Incident Request > > ** Hello Everyone > > I hope someone using ITSM 7.0 can answer my query. > > What is the OOB functionality for an Incident to Auto Close once the > status has been resolved. Is there a definite time period say 24 hrs or 2 > business days and Where do we configure it ? Also, What is the difference > between Customer and Contact on the Incident Management Console. Who gets > the closure notification and Survey? > > Thanks for your time in advance... > Ranjith > Tulsa, OK > > > > __20060125_______________________This posting was submitted with HTML in > it___ > ------------------------------ > More new features than ever. Check out the new AOL > Mail<http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp00050000000003> > ! > > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
