It is working quite well, however, it is not in production. Ty
On 1/7/08, Ben Cantatore <[EMAIL PROTECTED]> wrote: > > ** > I've been spared the request to do any such SLAs but I'm curious to how > well its working and how long you've had it in production. > > Ben Cantatore > Remedy Administrator > Avon > (914) 935-2946 > > > *"T. Dee" <[EMAIL PROTECTED]>* > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 01/07/2008 11:35 AM Please respond to > arslist@ARSLIST.ORG > > To > arslist@ARSLIST.ORG cc > Subject > Re: OT: Rant - SLA - Change / Task > > > > > I got SLAs working for Tasks - thanks to everyone for their input / > help - it is much appreciated! > > If anyone wants to do this and would like help please do not hesitate > to contact me. > > Ty > > > On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > Will do Rick. > > > > So there are 3 things we want to know. How to build it? How does it > impact > > the system (this may be a relative thing)? And ultimately, does it do > any > > good? > > > > First one is easy to report. Second one will take a while to know > because > > SLAs need to be defined and then need to be used in production (unless > its > > so bad the dev system can't handle it). That's a few months away. The > last > > one will take still longer. > > > > So expect a quarterly report is what I seem to be saying. > > > > > > > > Rick Cook-3 wrote: > > > > > > Rabi, when you do report back, I would be curious about the impact on > the > > > performance of SLM that including this additional layer might create. > I > > > think you're right that developing the workflow isn't rocket surgery, > but > > > we'll see how well SLM can handle having the heat turned up on it. > > > > > > Rick > > > > > > On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > >> > > >> Not yet. But it will be built by Mid Jan. A colleague of mine will be > > >> working > > >> on it. If he agrees, I will post some info. > > >> > > >> I don't see it as a big deal. Laborious, may be, but nothing hard to > > >> imagine. Basically copy stuff from another form, say > > >> "CHG:InfrastructureChange". First define the datasource in SLM. Then > work > > >> on > > >> the task form to add tab, tables, hidden fields and workflow...some > > >> filters > > >> and active links, basically copy stuff from the other form. It will > take > > >> some time to get to stuff like using "Notification Engine" for > > >> notifications > > >> rather than doing direct notify thru SLM's actions, but again the > > >> template > > >> is already there, nothing to discover or design. > > >> > > >> About BMC not "supporting" it. I would think they would support it as > > >> much > > >> as they support any custom work and custom SLAs. They will try to > help > > >> you > > >> troubleshoot or may be give you some design ideas, but they will not > > >> constantly hold your hand as you go thru the coding. That's closer > to > > >> what > > >> their professionla organization does for a living. > > >> > > >> If somebody at BMC said they won't support it, it depends on how you > > >> worded > > >> it and how they worded it and who at BMC did you talk to and what > they > > >> ate > > >> for breakfast that morning. I would be surprised to get an official > "no > > >> help > > >> whatsover you are on your own" position. > > >> > > >> > > >> > > >> > > >> Rabi - i'm curious if you got this working? > > >> > > >> Thanks! > > >> > > >> > > >> > > >> > > >> On 12/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > >> > > > >> > Funny that you guys are talking about SLAs on tasks. > > >> > We will be building just that fairly soon (in ITSM 7). > > >> > > > >> > I am not sure if it's a good idea or a workable idea. > > >> > It was not my idea. But it's going to be built. > > >> > > > >> -- > > >> View this message in context: > > >> > http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html > > >> Sent from the ARS (Action Request System) mailing list archive at > > >> Nabble.com <http://nabble.com/>. > > >> > > >> > > >> > _______________________________________________________________________________ > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > >> > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > -- > > View this message in context: > http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14446360.html > > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com <http://nabble.com/>. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
