Thanks Rabi! I'm using 'Business Time Segment' - this is the RUN PROCESS I am using. The only thing I have not figured out is where I specify I want the new calculated date / time to be - I want to set it to Scheduled End Date.
$PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time Allocated (hours)$ 3 <BusinessHours> <BusinessHolidays> On 1/14/08, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > T, > Here are your options as I see them: > > (1) > You should really triple-check for existence of "Business Time Workdays" and > "Business Time Holidays" forms. > If you really don't thave them, I would think you can import them. If you > want somebody can email you the def file. Then add records to them and use > the old commands "Application-Bus-Time-Add". As Harry suggested. Once you > have the forms, this may be the easiest way to do this for you. No need to > deal with segments. > > Note that this command does NOT look at segments in "Business Time Segment" > form. > > (2) > If you want to use the Business Time 2.0 commands with "Business Time > Segment" form, use this command > > Application-Bus-Time2-Add > > ...that takes these parameters (described in "config" guide, but not in > "workflow objects" guide)... > > "<start date time>" "<end date time>" "<amount to add>" "<unit of the > amount>" "<bus time segment for workdays>" "<bus time segment for holidays>" > > > > T. Dee-2 wrote: > > > > I'm using ITSM 7.0 and I put my hours / holidays, etc. in 'Business > > Time Segment' > > > > What are you using? > > > > > > > > -- > View this message in context: > http://www.nabble.com/Question%3A-ITSM-7.0---Business-Hours-tp14763412p14805924.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
