Wondering -- is the goal to create an incident or is the goal to create an incident via email? Plus -- will there be some back and forth -- or will the original form be filled out perfectly (kidding).
If the goal is to easily create an incident without using Windows User Tool - or the MidTier -- take a look at Kinetic Request or Kinetic Survey -- both allow you to create a "custom" web form that will push into any Remedy table (aka HPD:IncidentInterface_Create) A sample video -- integrates a custom form (Kinetic Request) to incident v7. http://videos.kineticdata.com/demos/incidentIntegration/index.html Feel free to ask any questions. Hope that helps! -John On 1/21/08, Jase Brandon <[EMAIL PROTECTED]> wrote: > > ** Hello All, > I want to use the HPD:IncidentInterface_Create form to create an incident. > The only way I can figure out to do this is to send each user the .arm > template and have them copy/paste that into an email each time they wish to > create an incident. > I have two issues: First, it's extremely ugly when a user adds the .arm > template each time into an email, and the potential for them to change a > field (server name, action, format, etc.). > Secondly, when I try to submit a record from Outlook; testing as I am > another user, I populate the login/password fields with another user/login > to ensure that a remote user can submit an incident, it fails. Just > wondering if anyone had any experiences with the login issue or with using > this functionality another way that is more cosmetically pleasing. > > Thanks to All, > > Jase > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
