The script does work when run as root. Permissions are -rwxr-xr-x so anyone can execute it. I tried to call perl -v > outfile but I'm still "The system cannot find the file specified."
I'm stumped. Tom On Jan 22, 3:14 am, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > Hi Tom, > > Does this work if you login to the server and execute the command from a > shell using the same user that the ARSystem was installed as? > > Have you checked the permissions on the file? > > Have you checked the hash-bang at the first line of the script so that it > points to the perl executable? > > Have you tried to call perl instead of the script? > $PROCESS$ @@:/x/y/perl /x/y/alert.pl > > To quickly test various ways of calling the script, you can create a > display-only-form with a command- and result-character field, and then > have an active link that performs $PROCESS$ @@:$command$ > > Best Regards - Misi, RRR AB,http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > * RRR|Translator - Manage and automate your language translations. > Find these products, and many free tools and utilities, athttp://rrr.se. > > > > > > > Hi all, > > > I'm trying to run a Perl script from an Active link. I'm firing the AL > > on a CTI match. The Run Process action looks like this: > > > $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl > > > No matter what I do, Remedy is giving me the following error: > > > "The system cannot find the file specified." > > > I have moved the script to various locations on the server including > > the server directory for the AR System but Remedy still can't locate > > the file. Do I need to set some environment variable in the ar.conf to > > make this work? > > > Thank you, > > > Tom > > > ARS 6.3, ITSM 6.0 on RHEL 3 > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > > -- > > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
