$PROCESS$ @@:which perl > /tmp/remedy_which.txt Will tell you which perl it is trying to use -- if it can find one.
Just a sidenote -- I would probably push a value to a form -- with a filter on it - to run the perl vs from an AL. -John On 1/22/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > > And you Remedy server runs as root? > > It still sounds like the perl binary is not found in your path for the > user that Remedy runs under (or it is lost from the path statement inside > the Remedy server. > > Try listing the environment to a text file from inside your Remedy server > just to see the path and other variables. > > $PROCESS$ @@:set > /tmp/remedy_env.txt > > Fred > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of TL > Sent: Tuesday, January 22, 2008 7:33 AM > To: arslist@ARSLIST.ORG > Subject: Re: Run Process in AL to execute a Perl script - Help! > > The script does work when run as root. > Permissions are -rwxr-xr-x so anyone can execute it. > I tried to call perl -v > outfile but I'm still "The system cannot find > the file specified." > > I'm stumped. > Tom > > On Jan 22, 3:14am, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > > > > Hi Tom, > > > > Does this work if you login to the server and execute the command from > > a shell using the same user that the ARSystem was installed as? > > > > Have you checked the permissions on the file? > > > > Have you checked the hash-bang at the first line of the script so that > > it points to the perl executable? > > > > Have you tried to call perl instead of the script? > > $PROCESS$ @@:/x/y/perl /x/y/alert.pl > > > > To quickly test various ways of calling the script, you can create a > > display-only-form with a command- and result-character field, and then > > have an active link that performs $PROCESS$ @@:$command$ > > > > Best Regards - Misi, RRR AB,http://www.rrr.se > > > > > > > Hi all, > > > > > I'm trying to run a Perl script from an Active link. I'm firing the > > > AL on a CTI match. The Run Process action looks like this: > > > > > $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl > > > > > No matter what I do, Remedy is giving me the following error: > > > > > "The system cannot find the file specified." > > > > > I have moved the script to various locations on the server including > > > the server directory for the AR System but Remedy still can't locate > > > the file. Do I need to set some environment variable in the ar.conf > > > to make this work? > > > > > Thank you, > > > > > Tom > > > > > ARS 6.3, ITSM 6.0 on RHEL 3 > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
