Right on Tim, Competition is good! Remember Rem-Mail :) Doug -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Friday, January 25, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard
Full disclosure: I'm not Gidd, I don't even look like Gidd, and I'm not writing on his behalf. However, I am involved in this project, and -- as usual -- I have some opinions on the matter. I will agree that Mid Tier is pretty impressive for what it does. If you compare it to the original AR Web (shudder), it's an amazing feat of software engineering. Still, MT does have its problems. Again, I'm not speaking on behalf of Buoyant; these are just my thoughts on the subject. I don't see our Flex apps as replacing BMC's clients -- either the User Tool or the Mid Tier. I see as complements. For example, in those environments where the user community is predominantly running Macintosh machines with Safari browsers, it's a good fit. Sure, the help desk still runs the User Tool, and maybe some other users work with the Mid Tier, but for the organization's at-large community, a nice flash-based requester console may be exactly the right tool for the job. So your statement, "[It's] like using the AR System solely as an enhanced DB" misses the point. The underlying workflow engine -- AR System -- is in full force, and the people who work the support calls are still using all the power of the User Tool. On the other hand, I think our dashboard applications *are* in direct competition with Flashboards. But perhaps a little competition in this area will be good for AR System customers. But again, that's just my opinion. Have nice weekend, everybody! --Tim --- Hugo Visser <[EMAIL PROTECTED]> wrote: > Gidd, > > OK, sure it's a nice flex/flash app, sure JSS does a good job supplying > data, but from an AR System perspective it has not much to do with AR System > any more. What makes AR System strong IMHO is that you can create a UI and > serve it up in the WUT or the Mid-Tier. And I agree that MT might not be the > best webapp around, but for what it does it is pretty impressive (aka > emulate a "legacy" client on the web). > > To me this kind of apps is like using the AR System solely as an enhanced > DB, which might be OK for the specialized case. But if you are going down > that road for all your apps you should question why you are using AR System > at all. > > But you have a nice tech showcase here, which is still a bit rough in the > usability area, but I assume that you'll work out those details along the > road. > > Totally off topic, but one other small remark is that you and David might > consider to coordinate the posting of ads on the list :) (it just looked > silly to me to make two announcements) > > Hugo > > On Jan 25, 2008 2:15 AM, Gidd <[EMAIL PROTECTED]> wrote: > > > Matt, > > > > Yup you guessed it Flash. Wanna guess what development tool we used? > > Not sure what you mean show stopper? > > > > Did you mention FireFox Beta ? I am using FireFox 2 and see no issue? > > > > Does it work on your MAC ? > > > > Yup it looks kinda line a MAC UI, but I am not sure that is a bad thing? > > > > I have a small iBook (ancient really) and min RAM and performance is > > more then acceptable. Truly the XML Gateway integration makes the > > application > > rock I think? Guess I could be wrong. If you haven't looked at JSS's > > tool lately I'd recommend a second look. > > > > Did you notice our ability to select a list of tickets and then open > > Excel and Paste ? How about something as simple as an attachment or note > > while in the browser ? Ok the Yahoo Map is over the top but you know > > maybe > > if we linked the ticket to the requester's address we could print out a > > map > > for the guy... > > > > > > So, does it look anything link Remedy MT to you ? > > Ah, that was intentional! > > > > > > Honestly, we are way over the top here and this is breaking new ground, > > what > > do you really think ... > > > > Thanks for your input it is appreciated. > > > > > > Regards...Gidd > > > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > > Sent: Thursday, January 24, 2008 12:28 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Resp to Gidd/Bouyant/ADV: Xtreme/Dashboard > > > > The UI is all Flash?!?!? Really? That by itself looks like a show stopper > > to > > me. > > I was using Firefox v3. (beta 2) > > > > But from what I did see... > > The UI looked kind of "MAC" ish in nature/color > > Even the "user color preference icon (the ball of colors in the upper > > right corner) looked MAC'ish to me. > > The tab order in a few places looked kind of "wrong" (did not move how I > > expected it to) > > There were some conditions that I clicked on "links"/nav bar things where > > "nothing happened" (because I was already in that mode/branch, but I was > > trying to "go back a step/page" in that mode/branch) > > Return on a "button" did not activate the button. (on the "Add a new > > Note" > > pop-up/div tag/in page thing...) > > > > > > But I wonder about ADA compliance and the possibility of mobile browser > > support. (Do those browsers have enough RAM/DISK/Flash support to even try > > this ARS web client?) > > > > > > shrug... it is "flashy". > > (But I did not see any spinning or flaming things... Where are the > > spinning > > things? Where are the flaming things :) ) > > > > > > I also did not see a price tag on this client... any info on that? > > > > -- > > Carey Matthew Black > > Remedy Skilled Professional (RSP) > > ARS = Action Request System(Remedy) > > > > Love, then teach > > Solution = People + Process + Tools > > Fast, Accurate, Cheap.... 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