Hey everyone...
ARS 7.0.01 P05
ITSM 7.0.01 P05
Server and Database are on AIX 5.3
Database is Oracle 10g
We added FTS licenses and installed the Hummingbird application on our
DEV server last night.
Everything seemed to be going along just fine; we were able to perform
case-insensitive searches on fields that were deemed to be important
(First Name and Last Name on CTM:People) and then, this afternoon, we
started getting a ton of ARERR 314 errors when users were testing Change
Management. When displaying the results of a search for a Change
Request, the system fired a pop up window on the User Tool with the
following error message:
ARERR [314] Field does not exist on current form
An interesting note was that our ADMINs were not getting this error, so
I thought it might be a permission thing, but it seems to be more than
that.
A user in the ADMIN Group but using a Floating ARS License gets the
error.
A user NOT in the ADMIN Group and using a Fixed ARS License gets the
error.
Non-Admin users with Floating ARS Licenses get the error.
The only folks that don't get the error are Admin with Fixed ARS
Licenses.
When I disable FTS on the server, the error goes away.
Has anyone else run into such shenanigans? I've looked for the FTS
field (178) on the CHG:Infrastructure Change form and I don't find it
there...maybe I need to add it!?
Any help you can offer will be appreciated.
Thanks,
Gp
George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]
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