Super George - my pleasure to help. BTW, if you DO figure it out please let me know in case I run into it again. I just had too much wrong with the Patch 5 and needed to move past most of the issues, especially those impacting CM which at this point is the only app we are running from the ITSM suite.
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Payne, George Sent: Monday, February 04, 2008 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR (314) with Change Management and FTS ** Awesome...thanks for the direction. I'll check it out. FWIW, I've run Active Link, Filter, API, Database, and Macro logs looking for an inappropriate SET FIELDS statement. I even put "trap" messages in some of the Active Links to see if I could get a little closer to when the ARERR 314 error actually happened. Whatever is causing the error is happening after the last Active Link fires. Again, thanks for the direction, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Monday, February 04, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR (314) with Change Management and FTS George - Never mind - I cannot duplicate it now that we went up to Patch 6 (I thought I had seen it but we just upgraded last week). My guess now is that it was an issue with Patch 5. You might want to read through the Patch 6 Read Me to see if it is specifically addressed. There were a number of things that were not right with Patch 5 and CM. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Payne, George Sent: Friday, February 01, 2008 4:16 PM To: arslist@ARSLIST.ORG Subject: ARERR (314) with Change Management and FTS ** Hey everyone... ARS 7.0.01 P05 ITSM 7.0.01 P05 Server and Database are on AIX 5.3 Database is Oracle 10g We added FTS licenses and installed the Hummingbird application on our DEV server last night. Everything seemed to be going along just fine; we were able to perform case-insensitive searches on fields that were deemed to be important (First Name and Last Name on CTM:People) and then, this afternoon, we started getting a ton of ARERR 314 errors when users were testing Change Management. When displaying the results of a search for a Change Request, the system fired a pop up window on the User Tool with the following error message: ARERR [314] Field does not exist on current form An interesting note was that our ADMINs were not getting this error, so I thought it might be a permission thing, but it seems to be more than that. A user in the ADMIN Group but using a Floating ARS License gets the error. A user NOT in the ADMIN Group and using a Fixed ARS License gets the error. Non-Admin users with Floating ARS Licenses get the error. The only folks that don't get the error are Admin with Fixed ARS Licenses. When I disable FTS on the server, the error goes away. Has anyone else run into such shenanigans? I've looked for the FTS field (178) on the CHG:Infrastructure Change form and I don't find it there...maybe I need to add it!? Any help you can offer will be appreciated. Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
