I have to agree - you are damned if you do, and you are damned if you don't.
On 2/6/08, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > I see "customizable" as a false selling point for the current ITSM > product. A lot of folks tend to argue that Remedy's ITSM offering is > better than the competitions' because it is "fully customizable," when, > in fact, you customize at your own risk, and, as BMC's own staff says, > "Any customization is a bad one." > > It's a catch-22. People like Remedy's ITSM offering because it's > "customizable" but if you dare customize it, you put yourself into a > precarious, unsupported position. Plus, the thing is a spaghetti code > monster, making customization nearly impossible. > > I try to communicate that "Remedy" and "Remedy's ITSM" products are two > separate products. "Remedy" (i.e., ARS) is a software development > platform--ITSM is a canned application that should remain as is. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye > Sent: Wednesday, February 06, 2008 9:23 AM > To: arslist@ARSLIST.ORG > Subject: Re: Company Dropping Remedy > > Understood. The only problem though is that being able to customize ASR > (Apps or Platform) has been one of ARS's strongest selling point. > Should I tell my customers that if they want to customize the HelpDesk > form by adding a graphic or to change the flow of a ticket, they will > either have to build the entire module from scratch or loose support? I > think, with the apps at least, BMC is narrowing the gap that made ARS so > much better than the rest of the competition. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of > Grooms, Frederick W > Sent: Wed 2/6/2008 10:10 AM > To: arslist@ARSLIST.ORG > Subject: Re: Company Dropping Remedy > > > > I think there is a difference here. The ARS platform is one thing, the > canned OOB applications are another. I believe BMC's customization > statement is about the OOB applications. Here we don't use any of the > OOB apps, it is all pure ARS custom code. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye > Sent: Wednesday, February 06, 2008 7:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: Company Dropping Remedy > > I know, I know, I was also there for that. I have since taken more > training (as we all do) and every time I bring this subject up, I get > the same answer. Its usually something like "BMC says that any > customization is a bad customization". If they plan on keeping the > platform open for customizations, great!! But... there's nothing wrong > with being prepared for the worse case scenario. Most of us witnessed > that when that one company purchased Remedy. If I recall, I think the > name started with a P and ended with bankruptcy. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Susan > Palmer > Sent: Wed 2/6/2008 8:25 AM > To: arslist@ARSLIST.ORG > Subject: Re: Company Dropping Remedy > > > ** > Seth, > > At UserWorld 2007 Doug Mueller was emphatic that BMC has no intention of > locking down the platform prohibiting development. I've never felt > Doug has been anything but honest with us. There was a full session > devoted to Doug basically talking about the future of ARS and providing > reassurance to our community. > > Of course business is business but Doug was very convincing. > > Susan > > > On Feb 6, 2008 6:47 AM, Seth Wrye <[EMAIL PROTECTED]> > wrote: > > > A company I was contracted to tried that last year and was > informed by BMC that if we did not renew support, we must delete all of > the licenses that we did not pay support for and un-install each of the > modules. It is also stated in the license agreement. This was a small > company and they did not have the cash needed to continue with the ITSM > suite. They were seriously considering getting rid of Remedy all > together. I was able to convince them that since the company is small, > they could build a custom system off of the ARS platform and when the > due date comes, drop the support, delete the licenses for the modules > and keep the server and ARSystem User licenses and pay support for only > what they keep. Depending on the size of the company and system this is > a good alternative. If the company grows later on and can justify > spending the $$ then at least they still have Remedy and can bring back > the modules and a company has been saved the heartache of moving to a > lesser platform. Ahhhh, It brings us back to the days of real > development where if you wanted an asset management module, you had to > build it... Not sure how long this will even be a possibility depending > on if and when BMC completely locks everything down so no development > can be done whatsoever. > > Seth Wrye > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf > of William H. Will Du Chene > Sent: Tue 2/5/2008 5:01 PM > > To: arslist@ARSLIST.ORG > Subject: Re: Company Dropping Remedy > > > > > What about this scenario: > > BMC may have control over whom they want to "transfer" support > to while > the contract is in effect for the amount of the term. It's sort > of like if > you and I sat down at the table and hammered out an agreement > that you > would purchase my services for a month. > > I'd expect that you would be honor your side of the agreement > for the > duration. I'd venture a guess that most would agree, yes? After > the month > is up, who cares? > > I am not a lawyer (and I don't even play one on television!), > but it would > seem to me that there is a very simple solution: wait until your > support > contract is up, and DO NOT renew it with BMC. Once your term is > up, then > you should be able to renew it with the VAR of your choice. > > If your term is up, then the contract language might not apply. > It would > be prudent to contact your legal department for confirmation > first, > however, just to be on the safe side. > > Just an idle thought - offered humbly. > > > -- > > Will Du Chene > [EMAIL PROTECTED] > http://www.myspace.com/wduchene > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> > Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> > Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
