Peter,
I don't think that will handle the "Paste All" scenario that Steve is seeing. It sounds like the Active Link (of Filter), would need to execute on "Submit", and simply set the "Create Date" with TIMESTAMP. Leonard Neely _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Friday, February 08, 2008 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: User Tool - Paste All ** No this is field 260000502. Arrival Time is 3. So based on what you are saying if I do the Copy To New option it'll affect the Paste All feature as well?? Thanks Steve On 2/8/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: ** Yes. You have to create an active link and check the "Copy To New" option in the Execute On conditions. Then in the If Actions add a Set Fields action and set the field or fields that you want to be blank to NULL. However, I am pretty sure that Create Date is a System field which only the system will set and can only be set to a user's defined value when importing. Is this Create Date have a field ID of 3? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Friday, February 08, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: User Tool - Paste All ** I know I can create workflow for the User Tools "Copy to New" but how about the Copy All and Paste All. When my users do the Paste All to create a new Help Desk ticket it also pastes the Create Date. I would rather that it does not fill that field, so I'd want to NULL it out. Is there something I can do about that? AR Server: 6.03.00 patch 023 Mid-Tier Patch 21 Oracle 10gR1 HelpDesk 6.03 Thanks, Steve __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
