Leonard, I was thinking about that too. But what if they want to force a Create date. Like if they want to create the ticket after the fact. The On Submit would NULL it out.
Steve On 2/8/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > > ** > > Peter, > > > > I don't think that will handle the "Paste All" scenario that Steve is > seeing. It sounds like the Active Link (of Filter), would need to execute > on "Submit", and simply set the "Create Date" with TIMESTAMP. > > > > Leonard Neely > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Steven Pataray > *Sent:* Friday, February 08, 2008 11:56 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: User Tool - Paste All > > > > ** > > No this is field 260000502. Arrival Time is 3. > > > > So based on what you are saying if I do the Copy To New option it'll > affect the Paste All feature as well?? > > > > Thanks > > Steve > > > > On 2/8/08, *Lammey, Peter A.* <[EMAIL PROTECTED]> wrote: > > ** > > Yes. You have to create an active link and check the "Copy To New" option > in the Execute On conditions. > > Then in the If Actions add a Set Fields action and set the field or fields > that you want to be blank to NULL. > > > > However, I am pretty sure that Create Date is a System field which only > the system will set and can only be set to a user's defined value when > importing. > > Is this Create Date have a field ID of 3? > > > > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Steven Pataray > *Sent:* Friday, February 08, 2008 12:41 PM > *To:* arslist@ARSLIST.ORG > *Subject:* User Tool - Paste All > > > > ** > > I know I can create workflow for the User Tools "Copy to New" but how > about the Copy All and Paste All. When my users do the Paste All to create a > new Help Desk ticket it also pastes the Create Date. I would rather that it > does not fill that field, so I'd want to NULL it out. Is there something I > can do about that? > > > > AR Server: 6.03.00 patch 023 > > Mid-Tier Patch 21 > > Oracle 10gR1 > > HelpDesk 6.03 > > > > Thanks, > > Steve > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
