We ran into this issue - it is a known error. The entries on the work info form get set to "delete" and then nightly cleanup would trash them. BMC corrected it in 7.0.3 if I remember correctly.
Regards, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Friday, February 08, 2008 3:07 PM To: arslist@ARSLIST.ORG Subject: Work Info being deleted ** Has anyone had an issue with Work Info entries being deleted (or somehow no longer being attached to Incidents)? Several users have commented about entries disappering. ARS and ITSM 7.0.2 Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
