Support sent me the correct filter. In case anyone wants to know how this manifests itself, when you create a workinfo entry when you are creating the incident (or a few other forms), it sets the status to delete and an escalation comes by and deletes it daily. How nice! :)
Tony Worthington <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 02/11/2008 01:04 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** Ah. Maybe I mis-spoke. It has been a while. Nasty bug, anyway. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 strauss <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 02/11/2008 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** That was the one dated 17 Aug 07 that said it was fixed in the English language patch 003, and the localized patch 004. I don?t remember details for a workaround, but maybe there was a later version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, February 11, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Work Info being deleted ** If I recall, there was a product flash issued which containted the offending workflow and workaround. It should still be listed on the documentation section of the support site. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 "Gayford, Matthew C." <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 02/09/2008 08:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** We ran into this issue ? it is a known error. The entries on the work info form get set to ?delete? and then nightly cleanup would trash them. BMC corrected it in 7.0.3 if I remember correctly. Regards, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Friday, February 08, 2008 3:07 PM To: arslist@ARSLIST.ORG Subject: Work Info being deleted ** Has anyone had an issue with Work Info entries being deleted (or somehow no longer being attached to Incidents)? Several users have commented about entries disappering. ARS and ITSM 7.0.2 Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
