Dear list

 

We have a strange problem with some of our User Tool users. We have a
home built help desk application running ARS 7.0.1 patch 3.  On the form
we have a character field will a menu.  On another character field, we
have a search menu that uses the selection from the first menu to get
entries for the second menu.  The list that is returned in the second
menu can be quite long.

 

We are getting complaints from some user that when they select an item
from the first field and then try to list the entries for the second
field, they are getting the following: 

 

********  Error Loading Menu (ARERR 1950) *********  

 

and the following error running a macro (a macro that has been running
for years) against the same form:

 

Not enough storage is available to do this operation.  Close some open
forms and try again.

 

Clearning the user tool cache does not resolve it.  The only way to get
out of this situation is to close the user tool and reopen it.

 

Has anyone else encountered problems similar to these?  Is there a
possible memory leak in the 7.0.1 p3 version of the user tool?

 

The field expansions, although a bit slow, seem to work OK from the web.

 

Thanks and regards

 

Dan

 

 

Dan Wangler,   Team Lead,  STARS Group

Phone: 214-567-8304; email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

Client/Server Services, IT Opeations

Texas Instruments, Inc.

6500 Chase Oaks Blvd., MS 8401

Plano, Texas, 75023 

 


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