Neither does my client here - and we are on windows.. But if it is critical
that you need that dependency, its not hard to do from the registry if you are
on windows..
I do not see it as a priority for us here as we have bigger issues than that
:-) that we are dealing with..
If you need to know how let me know..
Cheers
Joe
----- Original Message ----
From: Brian Gillock <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 20, 2008 3:21:27 PM
Subject: Re: Email Engine Out of Box
**
Michael,
If it helps I just did a brand new install of 7.1 and the EE
and there is no entry in the armonitor.cfg and there is no dependency for the
service.
HTH,
Brian
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bardsley, Michael
Sent: Wednesday, February 20, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Out of Box
**
I was told by one support person and other users that the dependency should be
there as it was in 6.3. I did not get a confident answer from support about
the armonitor.cfg entry though.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Hall Chad - chahal
Sent: Wednesday, February 20, 2008 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Out of Box
**
I don’t recall the Email Engine ever being referenced in armonitor.cfg. It’s
always been a separate service with the only dependency being defined in the
registry to make the Email Engine service depend on the AR Server service. But
in my last fresh 7.0.1 install even that dependency didn’t exist. I’m guessing
BMC decided not to link the two any longer, although I don’t recall and
documentation stating that.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bardsley, Michael
Sent: Wednesday, February 20, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Out of Box
Can someone tell me if the Email Engine install should have created an entry in
armonitor.cfg? This is for AR 7.0.01. I noticed that the install did not
create a dependency between the BMC Remedy Action Request System Server service
and BMC Remedy Email Engine service and am left wondering if it also failed to
put an entry in armonitor.cfg.
Thanks
Michael Bardsley
ESPN MIT Technical Services & Applications Management
ESPN Inc.
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