MessageDefinitely sounds like a bug to me... I would recommend submitting it to
BMC for a fix.
As a workaround, instead of using an escape character, if the other system
developer can do it, why not simply convert the symbols to an equivalent string
value before generating the e-mail? For example:
Convert ">" to "GTR"
Convert ">=" to "GEQ"
Convert "<" to "LSS"
Convert "<=" to "LEQ"
Convert "=" to EQL
Convert "!=" to NEQ
Summary !8! : Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7 field GTR
90 and change Field if LSS 4 to 0
If desired, you should be able to convert these back to the original symbols
with a set fields action in a filter, using the REPLACE( ) function.
A little cumbersome, but it should work...
--Thomas
----- Original Message -----
From: Wheeler, Dylan
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, February 22, 2008 18:46
Subject: Re: Incoming email that generates record needs escape character?
**
Thanks for the input, same result though
Message Type:
Message Number: 307
Message Text: Required field (without a default) not specified Appended Text:
536870914
Instruction: Submit
Instruction Number: 1
Instruction Template:
-------------
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings & Loan Association, F.A.
Email: [EMAIL PROTECTED]
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Thomas Bean
Sent: Friday, February 22, 2008 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming email that generates record needs escape character?
**
You might try encapsulating the Summary value between [$$ and $$]. This is
normally used for field values that span multiple lines in the e-mail, but it
might also work to escape the > and < characters. The Summary line would need
to be formatted as follows in the incoming e-mail:
Summary !8! : [$$Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7
field > 90 and change Field if < 4 to 0$$]
If you decide to try this, please let us know if it works!
HTH,
Thomas
----- Original Message -----
From: Wheeler, Dylan
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, February 22, 2008 5:26 PM
Subject: Incoming email that generates record needs escape character?
**
Hi all,
I'm having a problem with some characters. We get emails from another
system on our network that we dump to a working form then generate CHG
requests. I ran into the problem today when the summary field had the < and >
characters in it. Is there an escape character I can have the other system
developer use to tell Remedy it's just field data and not a command variable? I
had them remove the < and > and the request went through, so I know that's the
problem.
Here is the email that failed. Anything after the summary field was
disregarded and an email was sent back saying that required fields were empty.
Schema: DSL:CQE-CHG-Email
Server: XXXXXXXX
Login: XXXXXX
Password: XXXXXXX
Action: Submit
Format: Short
Category !200000003! : Software
Type !200000004! : Application
Item !200000005! : NDA
Classification !536870982! : Normal
Status !7! : Awaiting Review
Risk !260007001! : Low
Urgency !240000009! : Low
Summary !8! : Modify FIXNDAOTHERCD7 program to Bybass ND-OTHER-CD-7 field
> 90 and change Field if < 4 to 0
Req. Name !536870914! : John Doe
Req. Phone !536870915! : 9999
Aff. Name !240000001! : John Doe
Aff. Phone !240000002! : 9999
Implem. Group !536870984! : Mainframe Computing
Planned Start !240000013! : 02/29/2008 15:54:35
Planned End !240000014! : 02/29/2008 15:59:35
We're on Windows 2003 with ARS 6.3 Patch 23
-------------
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings & Loan Association, F.A.
Email: [EMAIL PROTECTED]
This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information about
Downey Savings or its customers, which Downey Savings does not intend to
disclose to the public. If you received this message by mistake, please notify
the sender by reply e-mail and delete the message and attachments.
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