New install - nothing suspicious in the logs whatsoever. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, February 27, 2008 4:24 PM To: [email protected] Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. ** William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the "Applies to" of "incident" and then trying to select the "Goal Type". The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to "Finest" and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
