Hello everyone-
I added a product which is a duplicate name of another, but has a different third tier categorization. Midrange>Device>MS>ProductA when there is a Midrange>Device>Intel>ProductA. This shouldn't be a problem- there are other instances in our system like this. I made it global and available for all applications. When I go through the process to select it in a change ticket the three categorization tiers above revert to NULL once I select the product name. The active link that does this is CHG:CRQ:ProdName(2)Manuf_105_M5E on an else action. The run if condition is $LASTCOUNT$ >1. The else action sets the tiers to $z1D Char01$, $z1D Char02$ and $z1D Char03$ from the current screen (CHG:infrastructureChange). I don't see these $z1D Char0X$ fields on the form anywhere, for one thing- so I can't see where they are populated. Does anyone have a clue what's happening here? ITSM 7.0 SQL 2005 Windows Server Thanks! Chris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
