I figured it out- someone disabled the filter that prevents you from saving a record where there is already a (Product Name = $Product Name$ and Manufacturer = $Manufacturer$) "because it was annoying" and they wanted to be able to do so. They did not realize that was only one part of the workflow that checks for that sort of thing. I'm trying to impress on them that there is probably not a legitimate reason to try and force it through.
Chris Moore | Remedy Developer | GOIS Unisys | 9500 Metric Blvd | Austin TX 78758 | 512 719-1682 THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, February 29, 2008 7:52 AM To: arslist@ARSLIST.ORG Subject: Re: Selecting a product nulls the 3 tiers above it Does the Product Name of the record you entered in PCT:ProductAlias have the same Product Name and Product ID as the Product entry you created in PCT:Product Catalog? I have had this issue occur and it was always a case of the PCT:Product Alias record for that product had a Product Name that did not match the Product entry in PCT:Product Catalog. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Wednesday, February 27, 2008 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: Selecting a product nulls the 3 tiers above it ** Ok, I got a bit farther- The AL CHG:CRQ:ProdName(2)Manuf_100_M0 always fires, and sets the tiers from the form PCT:ProductAliasCPYAssocLookUp. For some reason, the product I entered has no record on that form. Anyone know what I can do to get it on there? It's a join of PCT:ProductCompanyAssociation and PCT:Product Alias LookUp. The is no entry on PCT:Product Alias LookUp for either version of the product. It's a join of PCT:Product Alias, for which there is an entry for the old version of the product (not the one I added) and PCT:Product Catelog, where I added the product. I added a record in the PCT:ProductAlias form, but still no dice. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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