Recently I had Gidd and his colleague David Sanders demo the product to me and it does look very impressive. Definitely worth checking out if you aren't already committed to implementing ITSM 7 as in if you have already purchased ITSM 7... [EMAIL PROTECTED] is everything Gidd says, and most of it resides on the Core Remedy AR System Server - so you got to invest very little in other third party core technologies to implement it.. Besides the functionality and the aesthetic value of their system what I like most is the time taken to implement it... With that kind of a timeframe, you do not have to be ready to gear for another project to update the system with your changing business needs by the time you are ready to deploy your applications.. (RANT) which is how Remedy applications 'used' to be... Joe
----- Original Message ---- From: Gidd <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, February 27, 2008 6:17:06 PM Subject: Re: Suggestions for Tool to automate/document task management workflow ** George, Blatant Plug: Yes there sure is, it's called [EMAIL PROTECTED] and unlike ISTMx our application works ! While the boyz over an BMC struggle to "refine" their solution, ours is rock solid and we don't charge seat or individual application licenses. Need an ITIL application ? - We are that ! Our application is easily 80% Data driven - We do Templates !! Need to Model Facilities in a CMDB ? - We do that ! Need to Model a Telephony system in a CMDB ? - We do that ! Need to Model an F15 Tomcat and armaments in a CMDB ? - We do that ! Need to graphically display any CI hierarchy in your CMDB (Facilities, Aircraft, IT assets etc) ? - We do that with our own developed Xtreme Asset tool. Need a (RIA) "User Friendly" interface to allow your customers on create requests for service - We do that with our own developed Xtreme Console. Yes it works on a MAC, or any browser and Yes you get the source code !!!! Need a (RIA) flexible Dashboard interface to graphically depict Metrics in real-time - We do that with our own developed Xtreme Dashboard. Want to PAY extra for your Test Server software & seat licenses - we DON'T do that ! Want to PAY extra for your support $$$ - we DON'T do that, actually our support is $25,000 per year BECAUSE IT IS A FAIR PRICE !!! Do you want a solution provider that is interested in your business the way you do business or would you prefer to "shoe-horn" an application that may take you a year to implement .... Visit us and take a look at what we can offer: http://www.buoyantsolutions.net/ESS.html Look at our bundled fixed price solution that is truly end-to-end and includes full implementation in 12 weeks or less ! Contact us off list to arrange a convenient webcast to review what we can do for you today. Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Payne, George Sent: Wednesday, February 27, 2008 1:52 PM To: arslist@ARSLIST.ORG Subject: OT:Suggestions for Tool to automate/document task management workflow ** Dear Listers, Current Environment: ARS 7.0.01 P05 on AIX 5.3 Mid-Tier 7.0.01 P05 on separate AIX 5.3 Oracle 10g Database on a third AIX 5.3 ITSM 7.0.01 P05 – Asset, Change, Incident, Problem, and Service Level Management CMDB 2.0.1 not patched My management team is very interested in finding a tool to help with our implementation of ITIL and Best Practices. The best possible solution would help us focus on the Best Practices or Industry Standards for “common tasks” such as standing up new servers, decommissioning items from Data Center and moving items within the data center. This tool would help us both document our current “workflows” (preferably by loading task group templates that have already been created in Change Management) and allow us to compare and contrast that to Industry Standards as well as plan future improvements. Is there anything out there like that already? Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ____________________________________________________________________________________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
