Job ID: 20400 Job Title: Business Analyst - ISD Relocation Available: Job Type: Regular Full Time: Yes Date Posted: Feb 01 2008 Job Description and Responsibilities: Business Analyst - ISD PPR 72
Assists the Contact Center business in determining which business requirements can be automated and/or integrated with existing business and technical processes. Assists with creating technical specifications for system evaluation and supports the development of high-level project definitions providing initial time and cost assessments. Works closely with the customer to establish requirements to solve business issues. Assesses user-interface 'usability' and 'ease of use'. Job Requirements: 1. Intermediate project management - work with customer on establishing requirements to solve business issues, run intra-team projects, project organization, flow-charting ability to execute all components of methodology 2. Ability to conduct customer and vendor communication - excellent interpersonal and communication skills 3. Broad knowledge in retail business operations and contact center operations 4. Working knowledge of the organization's contact center systems and expertise in the contact center business area 5. Ability to work closely with customers and document their needs, processes and issues to present within ISD Additional Preferred Qualifications 1. Ability to determine course of action to solve problems to satisfy customer needs 2. Ability to write DOUs and proposals 3. Creates and facilitates presentations to diverse types of audiences 4. Knowledge of contact center systems and components - reporting, knowledge management, incident management, email management Apply online at: https://pcws.wal-mart.com/cws/seeker.html ----------------------------------------- ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ********************************************************************** Wal-Mart Confidential ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
