Yes that is what you need since you are getting a SQL error you have other problems since there are not specific limitations to creating additional entries.
-----Original Message----- From: T. Dee <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 5 Mar 2008 8:14 am Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6) Are you talking about the "Approval Process Configuration"? I tried to create a new record, but got a SQL error. On 3/5/08, Roger Justice <[EMAIL PROTECTED]> wrote: > ** If you want to skip steps as you suggested you will have to have > additional approval processes that meet the criteria you want to use that > allows the Change to go from RFC to Scheduled on self approval. > > > -----Original Message----- > From: T. Dee <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Wed, 5 Mar 2008 7:51 am > Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6) > > I have the Approvals for certain Change Types setup, however, don't have any > Approvals for the Change Types that do not require approval. Do you still > have to setup Approvals for Change Types that do nto require > approvals? Thanks. On 3/4/08, Roger Justice <[EMAIL PROTECTED]> wrote: > > ** You will need to set up aan approval process that will allow this to > > occur with a qualification such as Timing = no impact. > > > > -----Original > Message----- > From: T. Dee <[EMAIL PROTECTED]> > To: > arslist@ARSLIST.ORG > Sent: Tue, 4 Mar 2008 5:08 pm > Subject: Question: > Change Statuses - ITSM 7.0 (patch 6) > > I am have setup certain "Change > Types" to require Approvals - this works > fine. I have setup other "Change > Types" NOT to require Approvals - this > works fine. The problem I am > having is that for "Change Types" that do NOT > require Approvals are force > to go through every Status. The system will not > let me go from Draft to > Scheduled for Review. I do not want to break the > Statuses for the "Change > Types" that require Approvals. Any help would be > greatly > > appreciated! Thanks! _______________________________________________________________________________ UNSUBSCRIBE > > or access ARSlist Archives at www.arslist.org Platinum Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________ > Supercharge your AIM. > Get the AIM toolbar for your browser. __Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE > or access ARSlist Archives at www.arslist.org Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________ > Supercharge your AIM. Get the AIM toolbar for your browser. __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
