Listers, So basically, we delete SLAs that are not required anymore but what seems to be happening is that SLAs are being deleted completely and are still being attached to incidents. After deleting the SLA, we don't see it in our SLM Console but when I dig deep into it, this is what I find:
1) SLAs are not visible in SLM Console anymore. 2) When I turned on the filter logging, I noticed it's firing. SLM:Measurement:AllGetValuesFrServiceTarget filter and reads the value from SLM:Service Target form. 3) Based on the SLA title, I searched on SLM:Service Target form and I did find the record for that SLA. However, the records only had partial values. Even required fields were blank. (It has InstaceID, GoalTypes, DataSourceName, etc... but the Status, Terms & Conditions, etc... are blank!! Interesting this is that missing fields are required fields :confused: So, it feels that somehow SLAs (There are multiple cases now). are not completely being deleted which is affecting our users and incidents. Has anyone experienced this? Any clues? Ideas? How can I make sure that SLA is deleted properly? Can I just delete the records on SLM:Service Target form or do I need to delete multiple records from some associated forms as well? Any help would be greatly appreciated. Thanks, Dave. -- View this message in context: http://www.nabble.com/URGENT%3A-SLA-Targets-not-being-deleted-completely-tp15878459p15878459.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
