Forgot that it has an aliases called Service Level Agreements.
John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Dave.ARSList" <[EMAIL PROTECTED] IL.COM> To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)" Subject <[EMAIL PROTECTED] Re: URGENT: SLA Targets not being ORG> deleted completely 03/06/2008 01:50 PM Please respond to [EMAIL PROTECTED] RG John, When you say 'deleted the SLA:Main record...' - are you referring to records in SLM:Service Target form? I did not find any SLA:Main form :S Were you able to get to the root cause of this issue by any chance? Thanks, Dave. John Atherly wrote: > > I have removed them by deleting the SLA:Main record for that SLA plus the > multiple filters associated with the SLA depending on what you have > checked off when creating the SLA. > > > John Atherly > American Power Conversion > [EMAIL PROTECTED] > 401-789-5735 Ext. 2120 > 1-800-788-2208 Ext. 2120 > > > > "Dave.ARSList" <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > 03/06/2008 12:07 PM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > URGENT: SLA Targets not being deleted completely > > > > > > > ** Listers, So basically, we delete SLAs that are not required anymore but > what seems to be happening is that SLAs are being deleted completely and > are still being attached to incidents. After deleting the SLA, we don't > see it in our SLM Console but when I dig deep into it, this is what I > find: > > 1) SLAs are not visible in SLM Console anymore. > 2) When I turned on the filter logging, I noticed it's firing. > SLM:Measurement:AllGetValuesFrServiceTarget filter and reads the value > from SLM:Service Target form. > 3) Based on the SLA title, I searched on SLM:Service Target form and I did > find the record for that SLA. However, the records only had partial > values. Even required fields were blank. (It has InstaceID, GoalTypes, > DataSourceName, etc... but the Status, Terms & Conditions, etc... are > blank!! Interesting this is that missing fields are required fields > > > So, it feels that somehow SLAs (There are multiple cases now). are not > completely being deleted which is affecting our users and incidents. > > Has anyone experienced this? Any clues? Ideas? How can I make sure that > SLA is deleted properly? Can I just delete the records on SLM:Service > Target form or do I need to delete multiple records from some associated > forms as well? Any help would be greatly appreciated. > > Thanks, > Dave. > > -- View this message in context: http://www.nabble.com/URGENT%3A-SLA-Targets-not-being-deleted-completely-tp15878459p15881139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"