Please help... This is for a custom application and I need to be able to track how long the ticket is sitting on a groups queue in days:hours:mins before it gets re-assigned or resolved. I tried creating a new form that supposedly will track the assigned time and reassigned time and I just can't get it to work.
Thanks, Rocky -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%27s-queue-tp15950817p15950817.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
