hi, i am in process of setting up ITSM 7.x architecture.(worked on 6.3 application earlier) In Remedy 6.3 Helpdesk aaplication, there were 3 system date fields : Arrival time, assigned time, Resolved time. In comparison to that, in Incident Mgmt 7.0.2, i can find Reported Date, Responded date, Closure date etc.. As per my understanding, the responded date should be filled up automatically as the ticket status changes to "Assigned" or with any valid value in "Assignee+" field. But its not happening everytime, sometimes it is blank even if ticket is with a particular support person. Plz help me understand the logic behind value of "responded date".
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