Will do. Lou
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, March 13, 2008 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: Audit Log for Deleted Tickets Try it - if you still get stuck email me back. Ty On Thu, Mar 13, 2008 at 8:24 AM, T. Dee <[EMAIL PROTECTED]> wrote: > No, I am talking about "Task" - it is due to the fact that someone is > blanking out the "Assignee", but Remedy is not blanking out the hidden > Assigned To field. Do a report with the Assignee and Assigned To and > you will see the problem. > > Ty > > > On Wed, Mar 12, 2008 at 4:12 PM, Louis Cobuccio > > <[EMAIL PROTECTED]> wrote: > > Ty, > > > > I don't see any hidden or temp fields for Assignee on either the Task or > > the Change form. I also just tried running a report through crystal > > against the Change form where the Infrastructure Change ID is equal to > > the change request id I see on the task form, and that didn't return any > > data, so I am thinking that this change ticket doesn't exist in the > > system any more. > > > > Lou > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > > Sent: Wednesday, March 12, 2008 1:44 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Audit Log for Deleted Tickets > > > > Lou - did it work? > > > > On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]> wrote: > > > Thanks Ty I'll give that a go. > > > > > > Lou > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > Sent: Wednesday, March 12, 2008 11:44 AM > > > To: arslist@ARSLIST.ORG > > > Subject: Re: Audit Log for Deleted Tickets > > > > > > I had this happen to - it is due to the fact that someone is blanking > > > out the "Assignee", but Remedy is not blanking out the hidden Assigned > > > To field. Do a report with the Assignee and Assigned To and you will > > > see the problem. > > > > > > Hope this helps. > > > > > > Ty > > > > > > > > > On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]> wrote: > > > > Good morning List, > > > > > > > > I've got a couple of strange ones for the list this morning. One > > of > > > > our > > > > techs found serveral Task Tickets that were in a status of Staging > > in > > > > the > > > > system. > > > > > > > > He was the only tech who could see the tickets in the console window > > > > even > > > > though the tasks are assigned only at the group level, so anyone > > else > > > in > > > > > > > > his group should see them in the console too but don't. That is > > > strange > > > > item one. > > > > > > > > Strange item two is that after sucessfully search for the tasks, I > > > can't > > > > > > > > open or search for the parent Change ticket. Here is the warning > > > > message I > > > > am receiveing: > > > > > > > > The owner request does not exist yet and cannot be opened. (ARWARN > > > > 45162) > > > > > > > > The preceding message occurred during the execution of active link > > > > TMS:SHR:OpenRootRequestDoesNotExist -- action 1. (ARNOTE 1101) > > > > > > > > My thought is that perhaps the parent change tickets were deleted > > from > > > > the > > > > system. Does that make sense? Any other thoughts on this? Is > > there > > > > any sort of audit that takes place for when an item is deleted from > > > the > > > > system? > > > > > > > > We are running version 7.0.01 patch 006 in a Windows environment > > with > > > > SQL 2005. > > > > > > > > > > > > > ________________________________________________________________________ > > > _______ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > > ________________________________________________________________________ > > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > ________________________________________________________________________ > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________________________________________________ _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
