I do the phone number formatting with a sweet little filter plugin. Email me off the list for more information. Doug "UWIP" Tanner
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 13, 2008 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Phone number formatting... Joe, As far as I know it would only work at the ARS Filter layer. My understanding is that AIE uses the ARS API [and/or the CMDB api that is based on the ARS api] to create/update ARS data. ( Although I have yet to find in the docs the exact conditions that the filters would need to be set to fire on, I would guess Merge.) Maybe that point in time is to late for your comparisons in AIE? If so you may need to keep the "unformated" versions in hidden values so that the comparisons can be done to those values. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Mar 13, 2008 at 11:38 AM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > ** > > Thanks Carey.. > > This could be used while using AIE directly??? Or would I have to create a > filter to trap when AIE does the submit or modify to run it?? > > Joe > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black > Sent: Thursday, March 13, 2008 7:23 AM > To: arslist@ARSLIST.ORG > Subject: Re: Phone number formatting... > > > Joe, > > I would look toward the Java Scripting Plugin. (Call a Filter Plugin and use > RegEx's from there.) That approach will keep the work in the Application > layer and also keep it RDBMS independent. > > Just my two cents. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
