If you would only have outgoing emails set up your incoming mails will not even reach your Remedy box - so they won't stop messages from sending out! And even if you would have configured an incoming mailbox as well; I have never heard of a 'normal' incoming mail blocking the outgoing mail messages. Just for the record, I have heard of many other strange email-not-working-as-expected scenarios....
I guess you can add a footer template to your outgoing mailbox with a couple of nice words on how to reach your helpdesk AND that replies to the email are not processed One other remark, do check the mailbox where replies end up every couple of weeks or so. It will fill up and you might want to clean it out a little. Of course things like out-of-office replies will end up there but it can also be a way to (double) check for people who have left the company (and which no longer have mailboxes) and you still need to remove or deactivate in Remedy. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Mon, Mar 24, 2008 at 2:39 PM, T. Dee <[EMAIL PROTECTED]> wrote: > I can't remember if there is a way to tell Remedy to reject incoming > emails from users when they reply to a message that Remedy sent to > them. We don't have "Incoming" emails setup - only "Outgoing". > > If I remember correctly if a user replies to a message from Remedy it > stops all other messages from coming out. > > I'm running ARS 7.0.01(patch 002), Microsoft Exchange, SQL 2005. > > Thanks! > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
