THANKS! On 3/24/08, Michiel Beijen <[EMAIL PROTECTED]> wrote: > ** If you would only have outgoing emails set up your incoming mails will > not even reach your Remedy box - so they won't stop messages from sending > out! And even if you would have configured an incoming mailbox as well; I > have never heard of a 'normal' incoming mail blocking the outgoing mail > messages. Just for the record, I have heard of many other strange > email-not-working-as-expected scenarios.... > > I guess you can add a footer template to your outgoing mailbox with a couple > of nice words on how to reach your helpdesk AND that replies to the email > are not processed > > One other remark, do check the mailbox where replies end up every couple of > weeks or so. It will fill up and you might want to clean it out a little. Of > course things like out-of-office replies will end up there but it can also > be a way to (double) check for people who have left the company (and which > no longer have mailboxes) and you still need to remove or deactivate in > Remedy. > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > > On Mon, Mar 24, 2008 at 2:39 PM, T. Dee <[EMAIL PROTECTED]> wrote: > > > > I can't remember if there is a way to tell Remedy to reject incoming > > emails from users when they reply to a message that Remedy sent to > > them. We don't have "Incoming" emails setup - only "Outgoing". > > > > If I remember correctly if a user replies to a message from Remedy it > > stops all other messages from coming out. > > > > I'm running ARS 7.0.01(patch 002), Microsoft Exchange, SQL 2005. > > > > Thanks! > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
