According to my sources, the current way to provide feedback is to open up a support ticket. Support will then open up a BMC internal ticket with the folks that manage the site. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Monday, March 24, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: Searcing for Defects ** I tried that, but no luck! The search tool for defects is really God Awful David. Who would be the right person too send "suggestions" as to what to do with the site? ;-) Warren On 3/24/08, Easter, David <[EMAIL PROTECTED]> wrote: ** Go here: http://www.bmc.com/info_center_support/overview/0,3252,19097_4736148,00. html Select the link for "Product Defects". You'll need to select the product name, version and a keyword to get the best results. Then you can scroll down through the results to find your ID. I don't specifically know why ID isn't an option by which to search. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Monday, March 24, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Searcing for Defects ** Can somebody please tell me how the heck I'm supposed to track down a defect if I can't search for the ID # on the BMC support site? It's not one that I placed, but it was one that applied to me. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
