David,
They should put an active link on the Product Name field to do a wildcard search. If you try to hit the dropdown, it takes something like three minutes for anything to show up, then you have to scroll through a big list. That way if you type in "Incident" in the field you can get a faster list than waiting for every single product BMC has ever supported or thought about writing to appear. They also need to extend the data that we can see on those defects. In many, the Summary field is not descriptive enough, so if we could have access to the Description field, that would also be very helpful. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 24, 2008 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Searcing for Defects ** Go here: http://www.bmc.com/info_center_support/overview/0,3252,19097_4736148,00. html Select the link for "Product Defects". You'll need to select the product name, version and a keyword to get the best results. Then you can scroll down through the results to find your ID. I don't specifically know why ID isn't an option by which to search. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Monday, March 24, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Searcing for Defects ** Can somebody please tell me how the heck I'm supposed to track down a defect if I can't search for the ID # on the BMC support site? It's not one that I placed, but it was one that applied to me. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
