I am using a 6.3 server with a 7.1 mid-tier, but the mid-tier upgrade broke Flashboards. Support assured me that I was reading the compatibility matrix wrong when I mistakenly thought that I could upgrade the mid-tier, but not the application server and have Flashboards work too. Now I'm trying to upgrade the server to 7.1, but that's a whole other story (I'm getting an ARERR 382 unique index violation, though I have no duplicate user names).
If anybody does have Flashboards working on a 6.3 server/7.1 mid-tier, please respond with which patch levels of the server, flashboards, and mid-tier you are using. Julie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 24, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 ** Actually, the Mid-Tier can be upgraded independently from the AR System server. This can be seen in the compatibility matrix at: http://www.bmc.com/support/bmcremedycomp/index.htm Moving to Mid-Tier 7.1 will provide some performance increases, but you would not be able to use any new features of the Mid-Tier that depend on the AR System server being 7.1.00 as well (e.g. pre-fetch). In other words, AR System Mid-Tier 7.1.00 is supported on AR System Server 6.3 (supporting only 6.3 features), 7.0.01 (supporting only 7.0.01 features) and 7.1.00 (all features). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Ballinger Sent: Monday, March 24, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 ** I think your mid-tier has to be the same version as your AR Server Mike Ballinger Programmer/Developer ARPC/DPD [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Monday, March 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7.1 ** Hi all Quick question We're currently on ARS 7.0.1 p002 (SQL2K be) and it'll be a bit before we upgrade that to 7.1. Question is, can we go ahead and upgrade the mid-tier to 7.1 and, if so, will that provide any benefit from a performance perspective? Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation ________________________________ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
